Refund Policy

At 11Culture, we are committed to delivering quality products and a smooth shopping experience. Please read our refund policy carefully before placing an order.

All Sales Policy

Due to the nature of our products, especially custom and bundle orders, all sales are considered final. This includes orders where customers select jerseys by uploading images.

Incorrect or Damaged Items

If you receive an item that is incorrect, damaged, or defective, please contact us within 3 to 5 days of delivery. We will review your case and, if approved, offer a replacement or refund where applicable.

Order Accuracy

For bundle deals, customers are required to upload clear screenshots of their selected jerseys. 11Culture is not responsible for mistakes resulting from unclear, incorrect, or missing uploads.

Refund Eligibility

Refunds or replacements will only be issued if:

• The wrong item was sent by us
• The item arrives damaged or defective

We may require photo evidence to process your request.

Non-Refundable Situations

We do not offer refunds or exchanges for:

• Incorrect selections made by the customer
• Change of mind after purchase
• Incorrect sizing chosen by the customer
• Delays caused by shipping carriers

Processing Refunds

If your refund is approved, it will be processed to your original payment method within a few business days. Processing times may vary depending on your payment provider.

Order Cancellations

Orders can only be canceled within a short window after purchase. Once processing has begun, cancellations may not be possible.

Contact Us

If you have any issues with your order, please contact us through our website with your order details and supporting evidence.